TERMS OF SERVICE

TERMS OF SERVICE

TERMS OF SERVICE

Last Updated: 03/07/2026

FieldHive Ltd — Company Registration No. 16741717

Registered in England & Wales

The Basics at a Glance

Here are the key points in plain English. Please read the full Terms below for the complete details.

What is FieldHive?: FieldHive is job management software built for trades and field service businesses. It helps with quotes, invoices, customers, bookings, catalogue items, pricing, purchase orders, supplier quotes, materials, and related workflows.

Business use only: FieldHive is intended for businesses, sole traders, contractors, and trade professionals. It is not intended for personal or consumer use.

Your responsibility: You are responsible for checking the quotes, invoices, tax settings, CIS settings, AI outputs, customer details, supplier details, messages, purchase orders, and business documents you create or send through FieldHive.

We are not part of your customer contracts: FieldHive provides software tools only. We are not part of any contract, quote, invoice, job, booking, purchase order, supplier arrangement, dispute, or customer relationship between you and your customers, suppliers, subcontractors, staff, or other third parties.

Plans and pricing: FieldHive may offer free and paid plans. Paid plans may renew automatically unless cancelled before renewal.

Usage limits: Some plans may include limits, such as quote limits, AI credits, feature restrictions, document limits, storage limits, or fair use limits.

AI features: AI features can help draft, improve, predict, suggest, or organise information, but AI outputs may be wrong or unsuitable. You must review them before using them.

Product improvement and AI learning: We may use aggregated or de-identified pricing, catalogue, labour-time, materials, quote, invoice, booking, job type, purchase order, supplier quote, supplier name, supplier pricing, and broad location data to improve FieldHive and develop features such as pricing suggestions, regional cost prediction, catalogue recommendations, supplier pricing insights, purchase order workflows, and AI-assisted workflows.

Broad location data may include country, region, county, or general area.

Where purchase orders or supplier quote features are used, supplier names and related pricing information may be used to improve material cost prediction, supplier pricing insights, and purchase order workflows.

We do not use full customer addresses, customer company details, customer contact details, messages, notes, attachments, supplier contact names, supplier personal contact details, bank details, or personal information for AI learning or general model training.

Apps and integrations: FieldHive may connect to third-party services such as app stores, payment providers, accounting platforms, email services, messaging services, AI providers, hosting providers, analytics tools, and monitoring tools.

Changes to FieldHive: We may update, change, add, remove, suspend, or limit features as the product develops.

Liability: Our liability is limited, as explained in these Terms.

Last Updated: 03/07/2026

FieldHive Ltd — Company Registration No. 16741717

Registered in England & Wales

The Basics at a Glance

Here are the key points in plain English. Please read the full Terms below for the complete details.

What is FieldHive?

FieldHive is job management software built for trades and field service businesses. It helps with quotes, invoices, customers, bookings, catalogue items, pricing, purchase orders, supplier quotes, materials, and related workflows.

Business use only

FieldHive is intended for businesses, sole traders, contractors, and trade professionals. It is not intended for personal or consumer use.

Your responsibility

You are responsible for checking the quotes, invoices, tax settings, CIS settings, AI outputs, customer details, supplier details, messages, purchase orders, and business documents you create or send through FieldHive.

We are not part of your customer contracts

FieldHive provides software tools only. We are not part of any contract, quote, invoice, job, booking, purchase order, supplier arrangement, dispute, or customer relationship between you and your customers, suppliers, subcontractors, staff, or other third parties.

Plans and pricing

FieldHive may offer free and paid plans. Paid plans may renew automatically unless cancelled before renewal.

Usage limits

Some plans may include limits, such as quote limits, AI credits, feature restrictions, document limits, storage limits, or fair use limits.

AI features

AI features can help draft, improve, predict, suggest, or organise information, but AI outputs may be wrong or unsuitable. You must review them before using them.

Product improvement and AI learning

We may use aggregated or de-identified pricing, catalogue, labour-time, materials, quote, invoice, booking, job type, purchase order, supplier quote, supplier name, supplier pricing, and broad location data to improve FieldHive and develop features such as pricing suggestions, regional cost prediction, catalogue recommendations, supplier pricing insights, purchase order workflows, and AI-assisted workflows.

Broad location data may include country, region, county, or general area.

Where purchase orders or supplier quote features are used, supplier names and related pricing information may be used to improve material cost prediction, supplier pricing insights, and purchase order workflows.

We do not use full customer addresses, customer company details, customer contact details, messages, notes, attachments, supplier contact names, supplier personal contact details, bank details, or personal information for AI learning or general model training.

Apps and integrations

FieldHive may connect to third-party services such as app stores, payment providers, accounting platforms, email services, messaging services, AI providers, hosting providers, analytics tools, and monitoring tools.

Changes to FieldHive

We may update, change, add, remove, suspend, or limit features as the product develops.

Liability

Our liability is limited, as explained in these Terms.

Last Updated: 03/07/2026

FieldHive Ltd — Company Registration No. 16741717

Registered in England & Wales

The Basics at a Glance

Here are the key points in plain English. Please read the full Terms below for the complete details.

What is FieldHive?

FieldHive is job management software built for trades and field service businesses. It helps with quotes, invoices, customers, bookings, catalogue items, pricing, purchase orders, supplier quotes, materials, and related workflows.

Business use only

FieldHive is intended for businesses, sole traders, contractors, and trade professionals. It is not intended for personal or consumer use.

Your responsibility

You are responsible for checking the quotes, invoices, tax settings, CIS settings, AI outputs, customer details, supplier details, messages, purchase orders, and business documents you create or send through FieldHive.

We are not part of your customer contracts

FieldHive provides software tools only. We are not part of any contract, quote, invoice, job, booking, purchase order, supplier arrangement, dispute, or customer relationship between you and your customers, suppliers, subcontractors, staff, or other third parties.

Plans and pricing

FieldHive may offer free and paid plans. Paid plans may renew automatically unless cancelled before renewal.

Usage limits

Some plans may include limits, such as quote limits, AI credits, feature restrictions, document limits, storage limits, or fair use limits.

AI features

AI features can help draft, improve, predict, suggest, or organise information, but AI outputs may be wrong or unsuitable. You must review them before using them.

Product improvement and AI learning

We may use aggregated or de-identified pricing, catalogue, labour-time, materials, quote, invoice, booking, job type, purchase order, supplier quote, supplier name, supplier pricing, and broad location data to improve FieldHive and develop features such as pricing suggestions, regional cost prediction, catalogue recommendations, supplier pricing insights, purchase order workflows, and AI-assisted workflows.

Broad location data may include country, region, county, or general area.

Where purchase orders or supplier quote features are used, supplier names and related pricing information may be used to improve material cost prediction, supplier pricing insights, and purchase order workflows.

We do not use full customer addresses, customer company details, customer contact details, messages, notes, attachments, supplier contact names, supplier personal contact details, bank details, or personal information for AI learning or general model training.

Apps and integrations

FieldHive may connect to third-party services such as app stores, payment providers, accounting platforms, email services, messaging services, AI providers, hosting providers, analytics tools, and monitoring tools.

Changes to FieldHive

We may update, change, add, remove, suspend, or limit features as the product develops.

Liability

Our liability is limited, as explained in these Terms.

1. Introduction

These Terms of Use (“Terms”) govern your access to and use of FieldHive, including our website, mobile application, software platform, subscription services, integrations, and related services provided by FieldHive Ltd (“FieldHive”, “we”, “us”, or “our”).

By creating an account, accessing FieldHive, using FieldHive, starting a subscription, connecting an integration, or clicking to accept these Terms, you agree to these Terms.

If you do not agree to these Terms, you must not access or use FieldHive.

FieldHive is intended for use by businesses, sole traders, contractors, and trade professionals acting in the course of their trade or profession. It is not intended for personal or consumer use.

2. Who We Are

FieldHive Ltd

Ye Olde Post Office, Woodshop Lane, Swarkestone, Derby, DE73 7JA

Website: https://fieldhive.com

Email: contact@fieldhive.com

FieldHive is a software platform built for trades and field service businesses to help manage quotes, invoices, customers, bookings, catalogue items, pricing, purchase orders, supplier quotes, materials, and related workflows.

2. Who We Are

FieldHive Ltd

Ye Olde Post Office, Woodshop Lane, Swarkestone, Derby, DE73 7JA

Website: https://fieldhive.com

Email: contact@fieldhive.com

FieldHive is a software platform built for trades and field service businesses to help manage quotes, invoices, customers, bookings, catalogue items, pricing, purchase orders, supplier quotes, materials, and related workflows.

3. Linked Policies and Documents

The following documents may also apply to your use of FieldHive and form part of these Terms where relevant:

  • Privacy Policy

  • Cookie Policy

  • Fair Usage Policy

  • Acceptable Use Policy

  • Pricing and Plan Guide

  • Data Processing Addendum

If there is a conflict between these Terms and any applicable Data Processing Addendum, the Data Processing Addendum will apply to the extent of that conflict.

If there is a conflict between these Terms and a specific written agreement signed by FieldHive and you, that written agreement will apply to the extent of the conflict.

4. Authority to Accept These Terms

If you use FieldHive on behalf of a company, partnership, sole trader business, or other organisation, you confirm that you have authority to accept these Terms on behalf of that business.

In these Terms, “you” and “your” refer to both you personally and the business or organisation you represent.

You are responsible for ensuring that any staff, contractors, users, authorised people, or other individuals who access FieldHive through your account also comply with these Terms.

4. Authority to Accept These Terms

If you use FieldHive on behalf of a company, partnership, sole trader business, or other organisation, you confirm that you have authority to accept these Terms on behalf of that business.

In these Terms, “you” and “your” refer to both you personally and the business or organisation you represent.

You are responsible for ensuring that any staff, contractors, users, authorised people, or other individuals who access FieldHive through your account also comply with these Terms.

5. Effective Date

These Terms apply from the earlier of the date you:

  • Create a FieldHive account

  • Access or use the FieldHive website, app, or platform

  • Start a free or paid subscription

  • Accept these Terms

  • Connect a third-party integration

  • Use any FieldHive service

These Terms continue to apply for as long as you access or use FieldHive.

6. Use of FieldHive

You may use FieldHive only for lawful business purposes.

You agree not to:

  • Use FieldHive in a way that violates UK law or any applicable law

  • Submit false, misleading, inaccurate, or fraudulent information

  • Use FieldHive to send spam, abusive, misleading, or unlawful communications

  • Attempt to gain unauthorised access to our systems or another user’s account

  • Interfere with the security, performance, or availability of FieldHive

  • Copy, reproduce, resell, or misuse FieldHive or its content without permission

  • Reverse-engineer, decompile, disassemble, or attempt to extract the source code of FieldHive

  • Use FieldHive to build, support, or improve a competing product or service

  • Store or transmit harmful, unlawful, or malicious material

  • Share account access in a way that avoids plan limits, seat limits, usage restrictions, or billing requirements

  • Use FieldHive in a way that creates legal, security, operational, or reputational risk for us

  • Use FieldHive in a way that breaches any applicable third-party service terms

  • Use automated tools, scraping, bots, or scripts to access or extract data from FieldHive unless we have expressly permitted this in writing

We may suspend or restrict access if we believe these Terms have been breached or if we need to protect FieldHive, our users, our systems, or our service providers.

7. Accounts and Authorised Users

To use certain parts of FieldHive, you may need to create an account.

You are responsible for:

  • Providing accurate account and business information

  • Keeping your login details secure

  • Managing who has access to your account

  • Managing user permissions, where user permissions are available

  • All activity that takes place under your account

  • Ensuring your users comply with these Terms

  • Ensuring your use of FieldHive complies with applicable laws and regulations

If FieldHive allows multiple users, you may allow employees, subcontractors, contractors, administrators, or other people working with your business to access FieldHive through their own authorised user accounts.

Authorised users must keep their login details confidential and must not share them with anyone else.

You are responsible for all activity carried out by authorised users under your account.

We may rely on instructions, approvals, settings, uploads, messages, payments, integrations, or other actions taken by authorised users as authorised by your business.

You must tell us as soon as possible if you believe your account has been accessed without permission.

8. FieldHive Provides Software Tools Only

FieldHive provides software tools to help you manage your business.

We are not a party to any contract, quote, invoice, job, booking, purchase order, supplier quote, supplier arrangement, payment, message, dispute, or relationship between you and your customers, suppliers, subcontractors, staff, or other third parties.

You remain solely responsible for:

  • The services you provide

  • The quality and delivery of your work

  • Your communications with customers, suppliers, subcontractors, staff, and other contacts

  • The prices you charge

  • The costs you accept

  • The quotes and invoices you send

  • The purchase orders you issue

  • The supplier quotes you rely on

  • The terms you agree with your customers, suppliers, subcontractors, staff, or other third parties

  • Your business decisions

  • Your legal, tax, accounting, and trade compliance obligations

FieldHive does not replace your professional judgement.

9. Business Information, Quotes, Invoices, Tax, CIS, and Supplier Settings

FieldHive may allow you to create, manage, send, or store:

  • Quotes

  • Invoices

  • Customer records

  • Supplier records

  • Supplier quotes

  • Purchase orders

  • Bookings

  • Catalogue items

  • Pricing information

  • Material costs

  • Supplier pricing

  • Labour rates

  • Fit-time estimates

  • Tax settings

  • CIS-related settings

  • Business documents

  • Notes, messages, and related business information

You remain fully responsible for reviewing and approving all business documents, calculations, settings, and information before using or sending them.

FieldHive does not provide legal, tax, accounting, financial, procurement, supplier management, or professional trade advice.

Any calculations, templates, reminders, pricing tools, tax settings, CIS settings, supplier pricing suggestions, AI-generated content, or document outputs are provided to help you manage your business, but you must ensure they are accurate and suitable for your own circumstances.

You should seek professional advice where required.

10. Subscriptions, Payments, and Plans

FieldHive may offer free and paid subscription plans.

Paid subscriptions may be billed monthly, annually, or through an app store or payment provider. Prices, features, usage limits, AI credits, document limits, storage limits, and plan names may change from time to time.

Your access to features may depend on:

  • Your subscription plan

  • Your payment status

  • Your usage limits

  • Your region

  • Your device type

  • The platform or app store used to subscribe

  • Any promotional, trial, beta, or early-access terms that apply

By purchasing a paid plan, you agree to pay the applicable fees shown at the time of purchase.

Depending on how you subscribe, billing may be managed by:

  • Apple App Store

  • Google Play Store

  • RevenueCat

  • Stripe

  • Another payment provider we use from time to time

If your subscription is managed through Apple, Google, or another app store, cancellations, refunds, and payment issues may need to be handled through the relevant app store account settings.

Unless stated otherwise, subscription payments are non-refundable except where required by law, app store rules, or the relevant payment provider terms.

We may suspend or restrict access to paid features if payment fails, a subscription expires, a payment is reversed, or your account is otherwise not in good standing.

11. Auto-Renewal, Cancellation, and Downgrades

Paid subscriptions may renew automatically unless cancelled before the renewal date.

You are responsible for cancelling your subscription through the place where you subscribed, such as Apple, Google, Stripe, RevenueCat, or another payment provider.

If you cancel, downgrade, or change your plan, the change may take effect at the end of your current billing period unless stated otherwise by the relevant app store, payment provider, or subscription terms.

Cancelling a subscription does not automatically delete your FieldHive account or business data.

We may change our prices or plan features from time to time. Unless otherwise stated, pricing changes will apply from your next billing period, renewal, or new subscription purchase.

If your account moves from a paid plan to a free plan, access to paid features, increased limits, AI allowances, storage, automation, integrations, or other paid functionality may end or be restricted.

12. Free Plans, Usage Limits, and Trial Access

FieldHive may offer free plans, trials, early-access accounts, beta features, or promotional access.

Free or trial access may include:

  • Usage limits

  • Quote or invoice limits

  • AI credit limits

  • Feature restrictions

  • FieldHive branding on documents

  • Reduced support access

  • Limited storage or document generation

  • Limited integrations

  • Other restrictions shown in the relevant plan details

We may change, limit, suspend, or withdraw free plans, trials, beta features, or promotional access at any time.

Access to a free plan does not guarantee continued free access to all features in the future.

13. Free Trials

We may offer free trials of selected paid plans from time to time.

If we offer a free trial, the trial length, features, limits, renewal terms, and any payment requirements will be shown at sign-up.

If payment details are required and you do not cancel before the trial ends, your subscription may automatically continue as a paid plan at the price shown when you signed up.

Where required or appropriate, we may send a reminder before the trial ends.

Only one free trial may be available per business unless we agree otherwise.

AI usage, document generation, reminders, storage, integrations, or other usage during a free trial may count against the allowances for the relevant plan.

14. Plan Limits and Fair Use

Some FieldHive features may be subject to plan limits, fair use limits, or technical restrictions.

This may include limits on:

  • Quotes

  • Invoices

  • Customers

  • Suppliers

  • Supplier quotes

  • Purchase orders

  • Catalogue items

  • Bookings

  • AI credits

  • PDF generation

  • File storage

  • Email sending

  • SMS sending, where available

  • Automated reminders

  • Push notifications

  • Support usage

  • Imports or exports

  • API or integration usage, where available

Unless stated otherwise, AI credits and usage allowances apply per billing period and do not roll over.

If you exceed your usage allowance, we may:

  • Contact you about your usage

  • Restrict the relevant feature

  • Require you to upgrade your plan

  • Apply fair use restrictions

  • Charge additional fees where those fees have been clearly shown in advance

We may monitor usage to check compliance with plan limits, fair use rules, security requirements, and these Terms.

We may restrict, throttle, suspend, or limit usage that we reasonably believe is excessive, abusive, automated, harmful, unlawful, or likely to affect service performance for other users.

15. App Store Terms

If you download FieldHive through the Apple App Store, Google Play Store, or another app distribution platform, your use of the app may also be subject to the terms and policies of that platform.

Where there is a conflict between these Terms and the applicable app store terms, the app store terms may apply to your relationship with that app store.

Apple, Google, and other app stores are not responsible for providing support, maintenance, or services for FieldHive unless required by their own terms.

You may need to install updates to continue using the FieldHive mobile app properly.

You must not use the FieldHive mobile app in a way that breaches the applicable rules, policies, or usage requirements of the relevant app store or device platform.

16. App Permissions

FieldHive may request access to certain device or account permissions so that features work correctly.

This may include permissions for:

  • Push notifications

  • File uploads

  • Photos or images

  • Camera access, where needed for uploading images or documents

  • Contact, email, calendar, or account access, where you choose to connect an integration

  • Other permissions required for app functionality

You can manage device permissions through your device settings.

Some FieldHive features may not work properly if required permissions are denied, withdrawn, or restricted.

If you connect a third-party account or grant permissions, you confirm that you have authority to do so and that your use of the connected feature is lawful.

17. Beta, Test, Preview, and Early-Access Features

FieldHive may release beta, test, preview, or early-access features from time to time.

These features may be incomplete, unstable, changed, withdrawn, or released only to selected users.

Beta or early-access features are provided without any guarantee of availability, performance, reliability, accuracy, or future release.

You use beta, test, preview, and early-access features at your own risk.

18. AI Features

FieldHive may include AI-assisted features, such as quote description rewriting, cost prediction, pricing suggestions, catalogue recommendations, supplier pricing insights, workflow assistance, or other content-support and business-support tools.

AI-generated outputs may be inaccurate, incomplete, unsuitable, misleading, or inappropriate for your specific use case.

AI features are provided for general assistance only and should not be treated as professional advice.

You are responsible for:

  • Reviewing AI-generated outputs

  • Editing AI-generated outputs where needed

  • Checking that AI-generated content is accurate and suitable

  • Checking any AI-generated pricing, cost, material, labour, or supplier suggestions

  • Deciding whether AI-generated content or suggestions should be used

  • All communications, documents, purchase orders, quotes, invoices, and decisions made using AI-assisted content

AI features do not have authority to bind you, enter contracts on your behalf, agree prices, issue purchase orders, accept supplier terms, make promises to customers, or make business decisions for you.

FieldHive is not responsible for losses caused by your reliance on unreviewed AI-generated content, suggestions, predictions, or recommendations.

19. Aggregated, De-Identified, and Product Improvement Data

We may use aggregated or de-identified data to understand usage, monitor performance, improve FieldHive, develop new features, support product analytics, and create general business insights.

This may include aggregated or de-identified information relating to:

  • Country

  • Region, county, or general area

  • Trade type

  • Job type

  • Catalogue items

  • Materials

  • Labour rates

  • Fit-time estimates

  • Quote values

  • Invoice values

  • Booking patterns

  • Pricing structures

  • Purchase order values

  • Supplier quote values

  • Supplier names

  • Supplier categories

  • Material costs

  • Delivery costs

  • Usage of FieldHive features

We may use this information to improve FieldHive and develop features such as pricing suggestions, regional cost prediction, catalogue recommendations, supplier pricing insights, quote assistance, job planning tools, purchase order workflows, benchmarking, and AI-assisted workflows.

Where purchase orders, supplier quotes, or material pricing features are used, we may use supplier names and related pricing information to help improve material cost prediction, supplier pricing insights, purchase order workflows, and catalogue recommendations.

We may use broad location data, such as country, region, county, or general area, to help improve pricing accuracy and cost prediction.

We do not use full customer addresses, full site addresses, or full billing addresses for AI learning or general model training.

We do not use identifiable customer details, customer company details, contact details, messages, notes, attachments, or personal information for AI learning or general model training.

This means we do not use information such as:

  • Customer names

  • Customer company names

  • Contact names

  • Email addresses

  • Phone numbers

  • Full site addresses

  • Full billing addresses

  • Message content

  • Private notes

  • Uploaded files or attachments

  • Bank details

  • Account login details

  • Any data that directly identifies your customers, staff, or private contacts

Supplier names may be used where relevant to purchase orders, supplier quotes, material pricing, cost prediction, or supplier-related workflows.

However, we do not use supplier contact names, supplier personal contact details, supplier bank details, private notes, or attachments for AI learning or general model training.

Aggregated or de-identified data will not identify your customers, staff, or private contacts.

We will not sell your identifiable business data or customer data to advertisers.

We will not use identifiable business data, customer data, quotes, invoices, messages, files, or records to train AI models in a way that identifies your business or your customers without appropriate notice, safeguards, and where required, your consent.

20. Messaging, Reminders, and Customer Communications

FieldHive may allow you to send emails, SMS messages, reminders, notifications, push notifications, or other communications to customers, suppliers, subcontractors, staff, or other contacts.

If you use FieldHive to send communications, you are responsible for ensuring that:

  • You have the right to contact the recipient

  • Contact details have been collected lawfully

  • Your communications comply with applicable laws

  • You hold any consent required by law

  • The content of your messages is accurate, lawful, and appropriate

  • You do not send spam, unlawful marketing, abusive messages, or misleading communications

You are responsible for all communications sent through your account, including communications sent by authorised users.

If FieldHive later introduces SMS, WhatsApp, call recording, automated voice handling, or similar communication features, you will be responsible for obtaining any notices, permissions, or consents required by law before using those features.

Where communications are sent through a third-party service, delivery may depend on that service and we do not guarantee successful delivery, receipt, timing, or display of messages.

21. Customer Data and Your Content

You retain ownership of the business data, customer information, supplier information, quotes, invoices, supplier quotes, purchase orders, catalogue items, documents, notes, messages, files, images, and other content you upload or create in FieldHive (“Your Content”).

You grant FieldHive a limited right to host, process, transmit, display, and use Your Content as needed to:

  • Provide FieldHive

  • Maintain and secure the service

  • Support your account

  • Process documents and workflows

  • Improve service performance

  • Troubleshoot issues

  • Comply with legal obligations

  • Provide AI-assisted features where enabled

  • Provide pricing, catalogue, purchase order, and supplier-related functionality where enabled

  • Provide integrations, syncing, notifications, and connected workflows where enabled

You are responsible for ensuring you have the right to upload, store, process, send, receive, sync, and use any personal data or business information within FieldHive.

Our handling of personal data is explained in our Privacy Policy.

22. Prohibited Data

You must not upload, store, or transmit any data through FieldHive that is unlawful, unnecessary, or unsuitable for the service.

Unless we expressly support and permit it, you must not store:

  • Payment card numbers

  • Account passwords

  • Government identification numbers

  • Biometric data

  • Medical or health records

  • Criminal offence data

  • Highly sensitive personal data

  • Bank login details

  • Security access codes that should not be stored in a job management system

  • Data you do not have permission to use, store, or share

You are responsible for ensuring that the information you enter into FieldHive is appropriate, lawful, and necessary for your business use.

23. Feedback and Suggestions

If you provide feedback, ideas, suggestions, feature requests, comments, or bug reports, we may use them to improve FieldHive.

You agree that we may use this feedback without owing you payment, ownership rights, approval, or acknowledgement.

We will not publicly identify you as the source of feedback without your permission.

24. Data Export, Retention, and Backups

Where available, FieldHive may allow you to export certain data or request account deletion.

After cancellation, account closure, or termination, we may allow you to export your data for a limited period. After that period, we may delete or restrict access to your data unless we are required or permitted to retain it for legal, security, accounting, backup, fraud prevention, dispute, or legitimate business reasons.

Deleted data may remain in backups for a limited period until those backups are overwritten or deleted in the normal course of business.

You should export any important information before cancelling your account or requesting deletion.

Deleting your account may result in loss of access to your data, documents, subscription features, integrations, and account history.

25. Inactive Accounts

We may close or delete inactive free accounts that have not been used or verified for 12 months.

Where reasonably possible, we will provide notice before closing an inactive account.

We may retain or delete data from inactive accounts in accordance with our Privacy Policy, Data Processing Addendum, backup procedures, and legal obligations.

26. Data Processing

Both you and we will comply with applicable data protection laws.

Where you upload, store, sync, send, receive, or process personal data relating to your customers, staff, subcontractors, suppliers, or other contacts, you are responsible for ensuring you have a lawful basis to do so.

Where we process personal data on your behalf as a processor, our Data Processing Addendum may apply.

We may also act as a controller for personal data we process for our own business purposes, such as billing, account management, analytics, service improvement, security, fraud prevention, and legal compliance.

Further details are set out in our Privacy Policy.

27. Third-Party Services and Integrations

FieldHive may integrate with, connect to, or rely on third-party services to provide parts of the platform.

These may include services used for:

  • App distribution and in-app subscriptions

  • User authentication and single sign-on

  • Payment processing and payment links

  • Accounting integrations

  • Email and messaging integrations

  • SMS reminders and notifications

  • Push notifications

  • AI-assisted features

  • File storage, hosting, backups, and infrastructure

  • Analytics, monitoring, security, and error tracking

  • CRM, marketing, website, and cookie consent tools

Third-party services may include, but are not limited to:

  • Apple App Store

  • Google Play Store

  • RevenueCat

  • Stripe

  • Xero

  • QuickBooks

  • Microsoft, Outlook, and Microsoft Graph

  • Google and Gmail

  • Twilio

  • OpenAI

  • Google Cloud

  • Sentry

  • HubSpot

  • Cookiebot

  • Google Analytics / Google Tag Manager

  • Meta Pixel

  • Framer

We are not responsible for the content, terms, policies, availability, performance, accuracy, security, or decisions of third-party services.

Your use of third-party services may be subject to their own terms and privacy policies.

We may add, remove, replace, limit, or change third-party services and integrations at any time.

If you connect FieldHive to a third-party account, such as Outlook, Gmail, Xero, QuickBooks, Stripe, or another business tool, you confirm that you have authority to connect that account and allow FieldHive to access, process, sync, send, receive, or display data as needed to provide the connected feature.

If you use third-party integrations to send messages, process payments, sync data, connect business tools, or automate workflows, you are responsible for complying with the applicable third-party terms and ensuring your use is lawful.

28. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, analyse performance, improve user experience, and, where consent is given, support marketing and tracking.

Our use of cookies is explained in our Cookie Policy.

You can manage cookie preferences through the cookie consent tools provided on our website.

29. Intellectual Property

FieldHive, including its software, website, mobile app, branding, logo, design, text, graphics, templates, workflows, icons, product descriptions, documentation, and other materials, is owned by FieldHive Ltd or licensed to us.

You agree not to copy, reproduce, modify, publish, distribute, sell, reverse-engineer, or reuse FieldHive materials without our written permission.

All rights are reserved.

You retain ownership of Your Content, subject to the limited rights you grant us under these Terms so we can provide and improve FieldHive.

30. Professional Services

From time to time, FieldHive may offer onboarding, setup, training, data import, catalogue import, supplier import, purchase order setup, template setup, migration support, or other professional services.

Any such services will be agreed separately and may be subject to additional fees, timelines, requirements, and terms.

Unless agreed otherwise in writing, professional services are not included as part of a standard FieldHive subscription.

31. Support Availability and Complaints

We may provide support through email, help centre articles, in-app support tools, or other support channels.

Support availability, response times, and support channels may vary by plan.

Unless we agree otherwise in writing, we do not guarantee a specific support response time or service level.

If you have a complaint, contact us at contact@fieldhive.com.

We will aim to acknowledge complaints within 7 days and respond within a reasonable timeframe.

We may also contact you about:

  • Product updates

  • Account notices

  • Subscription or billing issues

  • Security notices

  • Service changes

  • Support responses

  • Marketing updates, where permitted

You can unsubscribe from marketing emails using the link in our emails or by contacting us.

You may still receive important service, billing, or security messages.

32. Availability and Changes to FieldHive

We aim to provide a reliable service, but we do not guarantee that FieldHive will always be available, uninterrupted, secure, or error-free.

Unless we agree otherwise in writing, FieldHive does not provide a guaranteed uptime service level agreement.

We may update, change, remove, suspend, or discontinue any part of FieldHive at any time.

Features may change as the product develops. Some features may be released gradually, limited by plan, or removed if they are no longer suitable.

We are not liable for any loss caused by downtime, maintenance, service changes, feature changes, or temporary unavailability, except where the law says otherwise.

33. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control.

This may include:

  • Internet outages

  • App store issues

  • Cloud hosting failures

  • Third-party service failures

  • Payment provider issues

  • Cyber incidents

  • Natural disasters

  • Industrial action

  • Government action

  • Power failures

  • Network outages

  • Other events beyond our reasonable control

We will take reasonable steps to minimise disruption where practical.

34. Disclaimer of Warranties

FieldHive is provided “as is” and “as available”.

To the maximum extent permitted by law, we do not guarantee that:

  • FieldHive will always be available

  • FieldHive will be free from errors or bugs

  • Any document, calculation, reminder, tax setting, CIS setting, AI output, supplier suggestion, pricing prediction, material prediction, or template will be accurate or suitable for your business

  • FieldHive will meet your specific business requirements

  • Data will never be lost, delayed, corrupted, or unavailable

  • Integrations or third-party services will always work as expected

  • AI-generated content, predictions, or suggestions will be accurate, complete, or suitable for use

  • Communications, reminders, emails, notifications, or messages will always be delivered or received

You use FieldHive at your own risk and remain responsible for checking all outputs before relying on them.

35. Limitation of Liability

To the maximum extent permitted by law, FieldHive Ltd shall not be liable for:

  • Loss of profits

  • Loss of business

  • Loss of revenue

  • Loss of data

  • Loss of goodwill

  • Business interruption

  • Indirect or consequential losses

  • Losses caused by incorrect information entered by you

  • Losses caused by reliance on quotes, invoices, calculations, AI outputs, reminders, tax settings, CIS settings, supplier suggestions, pricing predictions, material predictions, or templates without your review

  • Losses caused by third-party services, app stores, integrations, hosting providers, AI providers, communication providers, or payment providers

  • Losses resulting from your inability to access or use FieldHive

  • Losses caused by unauthorised access resulting from your failure to keep account details secure

  • Losses arising from disputes between you and your customers, suppliers, subcontractors, staff, or other third parties

  • Losses arising from your services, workmanship, pricing, purchasing, supplier choices, promises, or communications

Our total liability for any claim connected with FieldHive shall not exceed the greater of:

  • The amount you paid to FieldHive in the 3 months before the claim arose; or

  • £50 if you have not paid for a subscription

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

36. Indemnity

You agree to indemnify and hold harmless FieldHive Ltd from any claims, damages, losses, liabilities, costs, or expenses arising from:

  • Your breach of these Terms

  • Your misuse of FieldHive

  • Your violation of any law or third-party rights

  • Your use of customer data, supplier data, staff data, subcontractor data, or personal data

  • Business documents, messages, quotes, invoices, purchase orders, supplier quotes, or content created or sent through your account

  • Your failure to review outputs before relying on them

  • Your use of FieldHive in a way that is unlawful or unsuitable for your business

  • Customer, supplier, subcontractor, staff, or third-party complaints, disputes, or claims relating to your services, work, prices, purchases, messages, quotes, invoices, purchase orders, or business decisions

  • Your breach of messaging laws, consent requirements, app store terms, payment provider terms, accounting integration terms, or third-party communication service terms

37. Suspension and Termination

We may suspend, restrict, or terminate your access to FieldHive without notice if:

  • You breach these Terms

  • You misuse FieldHive

  • Payment fails or your subscription ends

  • You exceed plan limits or fair use limits

  • We suspect fraud, abuse, security risk, or unlawful activity

  • We are required to do so for legal, technical, or security reasons

  • Your use of FieldHive may harm other users, the service, our systems, our reputation, or our service providers

  • Your use breaches any applicable linked policy, such as our Fair Usage Policy or Acceptable Use Policy

  • Your use of a third-party integration creates legal, operational, security, or reputational risk for us

We may also suspend or restrict access for specific users where reasonably necessary for security, operational, or compliance reasons.

If your paid subscription ends or is cancelled, your account may move to an available free plan and access to paid features, allowances, and functionality may end at the conclusion of the relevant subscription period.

You may stop using FieldHive at any time.

Cancelling your subscription does not automatically delete your account unless you request account deletion separately, where available.

38. Changes to These Terms

We may update these Terms from time to time to reflect changes to FieldHive, technology, pricing, our business, security requirements, or legal requirements.

When we make changes, we will update the “Last Updated” date on this page.

Where changes are material, we will aim to give at least 15 days’ notice unless a shorter period is needed for legal, regulatory, security, or operational reasons.

Continued use of FieldHive after updated Terms are posted or take effect means you accept the updated Terms.

39. General

Only you and FieldHive have rights under these Terms, except where app store terms or applicable law say otherwise.

If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms will continue to apply.

If we delay enforcing any right under these Terms, that does not mean we waive that right.

We may transfer, assign, subcontract, or delegate our rights and obligations under these Terms where reasonable, including in connection with a business transfer, restructuring, acquisition, or use of service providers.

These Terms, together with the documents referred to in them, form the agreement between you and FieldHive for your use of the service.

40. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be resolved exclusively in the courts of England and Wales.

41. Contact Us

If you have questions about these Terms, please contact:

FieldHive Ltd

Email: contact@fieldhive.com

Website: https://fieldhive.com

FieldHive logo
FieldHive brand mark
FieldHive brand mark

Management software built by trade professionals, for trade professionals.

© 2025 Fieldhive Ltd. All rights reserved.

Privacy Policy

Terms of Service

Cookie Policy

Company Registration No: 16741717

FieldHive logo
FieldHive brand mark
FieldHive brand mark

Management software built by trade professionals, for trade professionals.

© 2025 Fieldhive Ltd. All rights reserved.

Privacy Policy

Terms of Service

Cookie Policy

Company Registration No: 16741717

FieldHive logo
FieldHive brand mark
FieldHive brand mark

Management software built by trade professionals, for trade professionals.

© 2025 Fieldhive Ltd. All rights reserved.

Company Registration No: 16741717

FieldHive logo
FieldHive brand mark
FieldHive brand mark

Management software built by trade professionals, for trade professionals.

Company Registration No: 16741717

© 2025 Fieldhive Ltd. All rights reserved.